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Rosters Officer

Sunshine Coast
February 25, 2021
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About us:

Thrive House is a residential service providing high quality care. The service is client centric, with the belief that every person has a right to safe, secure and caring environment in which to grow. THRIVE House began as a dream of Joel, and Bernadette, who strive to provide healthy and happy 'forever homes'. Thrive House aim to be a point of difference in the community, raising the bar and setting the standard of service provided in this sector. We are driven by our Values, Vision and Mission.

  • Value:  Integrity. Honesty. Value driven life style. To make a positive change for a better future.
  • Vision:  Community united – together we can achieve greatness.
  • Mission: To walk with the client through every journey.

About the role:

Thrive House works to support young people in out of home care as well as adults and young people who have a disability.

An rare opportunity has become available for a Rosters Officer with a high level attention to detail to join Thrive.   The purpose of this role is to assist in the efficient and effective deployment of our most critical resource, our people.

We are seeking an experienced Rosters Officer to develop rosters for our growing number of Support Workers - currently 140 and growing rapidly!

This is a 3 month full time fixed-term contract, with the possibility of extension.

Key Responsibilities

  • In conjunction with the House Managers and Rosters Coordinator, oversee the regional services rostering function, by managing rostering templates for house and individual rosters, rolling over employee rosters, manage shift swaps and changes on a daily basis.
  • In conjunction with the House Managers and Rosters Coordinator, ensure that shifts are filled in a timely manner and in such a way as to ensure minimum disruption to clients and ensure maximum cost effectiveness to the organisation.
  • Advise and support House Managers in the population of and update of roster templates in a timely an efficient manner, ensuring that all industrial relation obligations are adhered to.
  • Ensure hours worked by employees are monitored regionally to ensure employees are working within industrial relation obligations.
  • Coordinate the rostering of new employees to ensure that they undertake on-site induction training in a timely, efficient and cost-effective manner.
  • Provide expert advice to House Managers on the industrial relations obligations the organisation must meet and recommendations on the most efficient and cost-effective rostering model for a site and region.
  • Maintain accurate and timely documentation.
  • Build, generate and run reports as requested.
  • Respond to and appropriately manage employee queries in regard to their rosters.

Core Requirements

  • Highly developed data input skills.
  • Highly developed analytical skills with the ability to manipulate and analyse raw data and present the analysis in an appropriate manner.
  • Highly developed prioritisation skills with a proven ability to manage workload in order to achieve business outcomes.
  • Highly developed software literacy skills across all common MSOffice products and specifically in rostering software packages.
  • Well-developed problem-solving skills, including root cause analysis.
  • Well-developed written and verbal communication skills, including negotiation skills.

Knowledge, skills, experience and values required

  • A minimum two years working in a similar environment.
  • A relevant tertiary qualification in related field (desirable) and/or equivalent experience.
  • Confidence and capability in using systems and technology.
  • Work well under pressure and time constraints.
  • Strong administrative skills: time management, coordination of tasks, efficient work practices.
  • Ability to work independently with minimal supervision and collaboratively as part of team in a dynamic work environment.
  • Excellent written and oral communication, interpersonal and customer service skills and the capacity to deal confidently and courteously with people at all levels.
  • Sound analytical and problem-solving skills.
  • Hold a current ‘C’ class driver’s license.
  • Hold, or be eligible to apply for, a Blue Card issued by the Queensland Commission for Children and Young People and Child Guardian.
  • Hold, or be eligible to apply for an Application for Suitability Check by the Queensland Department of Child Safety.

Benefits and perks

  • Professional and supportive team environment.
  • Commitment to training and development.
  • We celebrate our people and love to have fun!

If you think you've got what it takes to join our busy team as the new Rosters Officer, apply now!

Aboriginal and Torres Strait Islander Candidates are encouraged to apply.